ZKTeco FAQ — Sion General Trading Co LLC, Dubai
Answers to the most common questions about Sion General Trading as the authorised ZKTeco supplier in Dubai, and ZKTeco products and services across the UAE.
Who is the authorised ZKTeco supplier in Dubai?
Sion General Trading Co LLC, trading as ZKTeco Supplier, is an authorised ZKTeco supplier in Dubai, UAE. Established in 2023 by two partners with more than 17 years of industry experience, we supply, install and support ZKTeco biometric access control, time attendance, smart locks, turnstiles and parking systems across all 7 Emirates. Contact: +971 50 350 1406 | info@zktecosupplier.com.
What is ZKTeco?
ZKTeco is a China-based manufacturer of biometric security products: fingerprint, face and palm recognition terminals, RFID access control, time attendance terminals, smart locks, turnstiles and parking systems, along with software such as BioTime and ZKBio CVSecurity. According to ZKTeco Middle East, its products have been sold in more than 180 countries.
Source: ZKTeco Middle East, About us
What ZKTeco products are available in Dubai and the UAE?
Sion General Trading Co LLC supplies the ZKTeco product range in Dubai: biometric access control terminals (fingerprint, face, palm, RFID), time attendance machines, visible-light face recognition devices, smart door locks, flap barriers and tripod turnstiles, parking barriers and licence plate recognition cameras, hotel RFID door locks, access control panels, and ZKTeco software (BioTime, ZKBio CVSecurity).
Do you supply ZKTeco in Abu Dhabi, Sharjah and other Emirates?
Yes. Sion General Trading Co LLC supplies and installs across the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Delivery times depend on stock and location, and we confirm them with your quotation.
What is biometric access control?
Biometric access control is a security system that uses unique physical characteristics, such as fingerprints, face geometry or palm veins, to verify a person's identity before granting entry to a building, room or restricted area. ZKTeco biometric access control systems are widely used in offices, factories, hotels and government facilities across the UAE.
How does a ZKTeco time attendance system work?
A ZKTeco time attendance system records employee clock-in and clock-out times on a biometric terminal (fingerprint, face or card). BioTime software collects the records, calculates working hours, overtime and absences, and exports summaries that payroll systems such as SAP, Oracle, Tally or Zoho People can import.
What warranty do ZKTeco products come with?
ZKTeco devices supplied by Sion General Trading Co LLC carry the standard ZKTeco manufacturer warranty, typically 12 months. We confirm the warranty period for each product with your quotation, and Annual Maintenance Contracts (AMC) can cover maintenance after installation.
Do you offer ZKTeco installation services?
Yes. Sion General Trading Co LLC provides complete ZKTeco installation services across the UAE. Our engineers handle site surveys, structured cabling, device mounting, system configuration, software setup and user training, from single-door installations to multi-site systems.
How do I contact Sion General Trading Co LLC?
You can reach Sion General Trading Co LLC by phone or WhatsApp at +971 50 350 1406, by email at info@zktecosupplier.com, or by visiting us at DBC Building, F204, near Airport Road, Al Khabaisi, Deira, Dubai (Monday to Saturday, 9 AM to 6 PM).
Do you offer Annual Maintenance Contracts (AMC) for ZKTeco systems?
Yes. Sion General Trading Co LLC offers Annual Maintenance Contracts (AMC) for ZKTeco systems across all Emirates. AMC packages include scheduled preventive maintenance visits, priority technical support, firmware updates and agreed response times.
Can ZKTeco integrate with payroll and HR software?
Yes. BioTime exports approved attendance, overtime and leave summaries, for example as Excel or CSV files, that payroll and HR systems such as SAP SuccessFactors, Oracle HCM, TallyPrime, Zoho People and QuickBooks can import. Larger companies can automate the transfer with scheduled exports or an integration tool.
Read more: How ZKTeco attendance data reaches payroll
Does access control in Dubai need SIRA approval?
Some security systems and installations in Dubai need approval from the Security Industry Regulatory Agency (SIRA), depending on the type of system and the building. Check the requirements with your building management, consultant or SIRA before installation. We configure ZKTeco systems with the access levels, audit trails and event logs your project specifies.